Terms of service

Terms of Service

Last updated: 1 July 2026

Welcome to hempie. By accessing or using our website (hempie.co.za) and placing an order, you agree to the following Terms of Service.

1. General

These Terms of Service govern your use of the hempie. website and the purchase of products from us.

We reserve the right to update, modify or replace any part of these Terms at any time without prior notice.

2. Online Store Terms

By using this website, you confirm that:

  • you are at least 18 years old, or
  • you have permission from a parent or legal guardian to use this website and place orders.

You may not use our products for any illegal or unauthorised purpose.

3. Products & Pricing

We make every effort to display our products, colours and descriptions as accurately as possible. However, actual colours may vary depending on your screen or device settings.

All prices displayed on our website are in South African Rand (ZAR) and include VAT where applicable.

We reserve the right to change prices, products or promotions at any time without notice.

4. Orders

Once an order has been placed, you will receive an order confirmation email.

Acceptance of your order and the completion of the sale only occur once your order has been processed and dispatched.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • product availability
  • pricing errors
  • suspected fraud
  • payment issues

If payment has already been made for a cancelled order, a full refund will be issued.

5. Shipping & Delivery

Delivery times provided are estimates only and may vary depending on location, courier delays or unforeseen circumstances.

hempie. cannot be held responsible for delays caused by third-party courier services.

Risk in the products passes to the customer upon delivery.

6. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms of Service and can be viewed separately on our website.

Please refer to our Returns & Refund Policy for full details regarding exchanges, returns and refunds.

7. Product Availability

All products are subject to availability.

As many of our products are released in limited quantities, we cannot guarantee stock availability once an item is sold out.

8. Accuracy of Information

We aim to ensure that all information on our website is accurate and up to date. However, we do not guarantee that all information is complete, current or error-free.

We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice.

9. Intellectual Property

All content on this website, including but not limited to:

  • logos
  • product names
  • graphics
  • images
  • designs
  • text
  • branding

remains the property of hempie. and may not be copied, reproduced or used without written permission.

10. Limitation of Liability

To the fullest extent permitted by South African law, hempie. shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product in question.

11. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

12. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

📧 hi@hempie.co.za
🌐 hempie.co.za

Thank you for supporting local.

— The hempie. team