Refund policy
Returns & Refund Policy
At hempie., we want you to be happy with your order. If something isn't right, please get in touch and we'll do our best to help.
Size Exchanges
If your hempie doesn't fit, you may exchange it for another size within 30 days of receiving your order, subject to stock availability.
To qualify for a size exchange, the item must be:
- unworn (except for trying it on)
- unwashed
- in the same condition in which it was received
- with all original tags attached
The customer is responsible for the return shipping and re-delivery costs associated with size exchanges.
Returns & Refunds
If you would like to return your order for a refund, please contact us within 7 days of receiving your order.
Approved returns must meet the same conditions:
- unworn
- unwashed
- original condition
- all tags still attached
Once we have received and inspected the returned item, any applicable refund will be processed within 5–10 business days to the original payment method.
Original shipping costs are non-refundable.
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us within 7 days of receiving your order.
In these cases, hempie. will cover the necessary courier costs and arrange a replacement or refund where appropriate.
Items Not Eligible for Return
Unfortunately, we cannot accept returns or refunds for items that:
- have been washed
- have been damaged due to misuse
How do I start a return?
Please email your order number and reason for the return to:
We will then guide you through the process.
Contact
For any questions regarding returns or refunds:
📧 hi@hempie.co.za
🌐 hempie.co.za
Thank you for supporting local.
— The hempie. team